Refund policy


At Sema Atelier, we want you to love what arrives. If something isn’t right with your order, or you’d like to ask about a return or refund, please get in touch and we’ll review your request.

You can reach us at info@semaatelier.com or through our Contact Us page.

Returns & Refund Requests

For eligible physical products, please contact us within 14 days of receiving your order if you would like to request a return or refund.

Please include your order number and a brief description of your request. Depending on the situation, we may ask for photos or additional information to help us assess the order.

Please do not send anything back unless we have asked you to do so.

Once we’ve reviewed your request, we’ll let you know the appropriate next step. Depending on the circumstances, this may be a refund, a replacement, or a return of the item. If a return is required, we’ll provide the necessary instructions and return address.

damaged, defective, incorrectly produced, or incorrect


If your item arrives damaged, defective, or incorrectly produced, or incorrect, please contact us within the same 14 day period and include clear photos showing the issue. Depending on the circumstances, you may not need to return the item.

Minor variations in color, texture, finish, positioning, or appearance may occur depending on the product and production process and do not necessarily indicate a defect.


For requests unrelated to a damaged, defective, or incorrect item, return shipping costs may be the responsibility of the customer.

If a parcel is returned to us because the delivery address was incomplete or incorrect, or because it was not collected, we can arrange a reshipment. In these cases, the cost of reshipping is the responsibility of the customer.

Missing or Undelivered Orders

If your order has not arrived, part of your order is missing, or tracking shows your order as delivered but you have not received it, please contact us within 30 days of the estimated delivery date shown for your order.

If tracking shows your order as delivered but you have not received it, please contact us as soon as possible.

We’ll review the tracking information and, where appropriate, investigate the shipment with the carrier to determine the next steps.

Digital Downloads

Due to the nature of digital products, digital downloads are generally not eligible for refunds once they have been downloaded or accessed.

Please review the product description, file format, dimensions, and other product information carefully before purchasing.

If you experience a technical issue with a digital file, please contact us and we’ll work with you to resolve the issue. Where appropriate, we may provide a corrected or replacement file.

If you purchased a digital product by mistake, please contact us before downloading or accessing the file. Refund requests may be considered on a case by case basis.

Items That May Not Be Eligible for Return

Certain products may not be eligible for return or refund, including:

  • Digital downloads that have been accessed or downloaded.
  • Personalized or customized products.
  • Made to order products, where the request is for reasons other than a damaged, defective, or incorrect item.
  • Gift cards.
  • Items marked as Final Sale.
  • Products that have been used, damaged, altered, or otherwise not kept in their original condition.

This policy does not affect any consumer rights that cannot legally be excluded under applicable law.

Exchanges

We do not currently offer direct exchanges. If you would like a different product or size, you’re welcome to contact us and we’ll review your request.

Order Cancellations

Many of our physical products are made to order. If you need to change or cancel an order, please contact us as soon as you can.

We’ll do our best to accommodate your request, but cancellation may not be possible once an order has entered production.

Refunds

Once we have reviewed your request, we’ll let you know the outcome and, where applicable, what happens next.

If a refund is approved, it will be issued to your original payment method within 7 to 10 business days. Your bank or payment provider may require additional time to process and post the refund.

Original shipping charges and return shipping costs may not be refundable, depending on the reason for the return and applicable consumer rights.

Contact Us

If you have any questions about this policy, please email us at info@semaatelier.com or contact us through our Contact Us page.